1. Introduction

This Privacy Policy describes how we collect, use, and process your personal data through this website and other digital platforms we use, and how we comply with current legal obligations in this regard. Your privacy is important to us, and we are committed to protecting and safeguarding your privacy rights. For any communication regarding this Privacy Policy, please contact us using the channels provided on our website.

2. Collection and processing of personal data

Given the wide range of physical and digital channels through which you can contact us, we may collect personal data in various ways and for different purposes.

• When you use electronic contact methods—such as email, contact forms, comments, and messages on social media or messaging and calling platforms—your data is stored solely to enable us to respond to contact requests and orders, and potentially to monitor customer service quality.
• As you browse our site—and in keeping with common internet practices—we may collect anonymous data regarding your IP address, web browser, pages visited, and other preferences through the use of cookies. Cookies are small files downloaded to your device that enable measurements, settings, and additional features. Their use is optional, though some functionalities may cease to work without them.
• Whenever we process an order, we record your details to ensure correct invoicing and fulfillment.
• In the event that we use platforms for analytics, online advertising, email marketing, or other customer communication and interaction, we may collect specific, individualized personal data or general, anonymous aggregated data regarding these interactions—such as data on receipt, reading, and actions related to advertisements, links within messages, and interactions with features and action buttons, among others.

Depending on the platforms we use, we engage subcontracted partner entities and companies—such as those specializing in accounting, IT and software development, marketing, or transportation—to help us manage the business professionally. These partner entities also maintain their own privacy policies that comply with data protection legislation.

Certain international platforms—such as those operated by organizations like Meta (Instagram, Facebook, and WhatsApp) and Alphabet (Google, Gmail, YouTube, etc.)—also collect and process your data as part of their business models. These entities maintain their own privacy policies, which are independent of ours, operate internationally, and are neither managed nor controlled by us. You may contact these organizations to learn more about how they handle your data.

Except for interactions necessary for the legality, sustainability, and proper functioning of our operations, we do not transfer or sell any personally identifiable data to third parties.

3. Consent

Your consent is very important to us. You may be asked for your consent to this Privacy Policy during various interactions and communications with us. By doing so, you are granting permission for the processing of your personal data for the purposes identified and selected. You may withdraw your consent at any time.

4. Purpose of data processing

The personal data we collect vary in purpose, depending on the means and manner in which they are obtained. In general, your data will be processed for one of the following purposes:

• Supply or dispatch of orders, goods, or services;
• Communication and marketing initiatives;
• Invoicing for products or services purchased;
• Statistical and technical analysis aimed at improving service delivery;
• Clarification of inquiries, quoting, suggestion management, complaint management, and all other customer/user support initiatives and interactions between the parties.

Regarding cookies, they may serve the following purposes, processing activities, and settings:

• User account-related cookies: If you create an account with us, we will use cookies to manage the sign-up process and for general administration. These cookies will generally be deleted when you log out; however, in some cases, they may remain to remember your preferences regarding the website.
• Login-related cookies: We use cookies when you are logged in so that we can remember this action. This prevents you from having to log in every time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
• Website preference cookies: To provide the best browsing experience, we offer this feature to set and remember your choices regarding how the site operates when you use it, and to ensure this information can be retrieved whenever you interact with a page or feature.
• Form-related cookies: When you submit data via a form—such as those found on contact pages or in comment forms—cookies may be set to remember the user’s details for future correspondence.
• Cookies related to email newsletters: If the website offers newsletter subscription services or other notification and communication systems, cookies will be used to determine and remember who should be shown specific notifications.
• Survey-related cookies: We may conduct surveys and questionnaires to gather valuable information or useful tools, or to better understand our site’s users. These surveys may use cookies to remember who has already participated in a survey or to provide accurate results after page changes.

5. Data retention and security

The personal data of customers and other users is retained for the period necessary to fulfill the purposes for which it was collected, as well as for the time required to comply with tax, legal, and judicial obligations, in accordance with the law. Once the data is no longer needed for its intended purpose, it will be permanently deleted or, alternatively, anonymized—thereby ceasing to be classified as personal data, as it no longer allows for the identification of a specific individual. Although data management via software applications and data transmission over the internet cannot guarantee absolute security against intrusions, we—together with our service providers and partners—make every effort to implement and maintain physical and digital security measures to protect your data in compliance with applicable regulations.

6. Rights of customers/users

We guarantee the rights of customers/users as data subjects. You may, at any time, exercise your rights regarding access, consent, rectification, erasure, restriction of processing, data portability, lodging a complaint, and objection to the processing of your personal data; to do so, please request the exercise of these rights via the contact details provided. If you exercise any of these rights, we will review your request and respond within 30 days. Please note that changes to data management parameters may result in limitations or constraints regarding how we communicate with you—whether through the services we provide or the information we share (both personal and digital) via electronic applications and our website. We also highlight the fact that there are tax obligations regarding the management of billing data—governed by Portuguese legislation on organized or corporate accounting—that cannot be altered or deleted.

7. Changes to the Privacy Policy

This Privacy Policy may be amended at any time and without prior notice. Should such changes occur, they will be prominently displayed on the website for the convenience of customers and users.